Official information requests

Official information requests are governed by the Local Government Official Information and Meetings Act 1987 (LGOIMA).  Under this Act, everything we do is public information and our books have to be open and freely available.

Who can make a request?

Any individual, group or organisation can request information held by Environment Southland.

How do I make a request?

You have a few options available to make an official information request:

  • Use our online form (mention that you require information under the LGOIMA)
  • Phone us: 0800 76 88 45
  • Ask in person: Corner North Rd & Price Street, Waikiwi, Invercargill
  • Post your request to: Private Bag 90116, Invercargill 9840, Southland, New Zealand
  • Email us:
  • Send us a Facebook message:

Please be as specific as you can be in making your request; it helps us to find the information quickly for you. Make sure you include either a postal or email address so we can provide you with a response, even if your request is made via social media.

What will it cost?

The first half hour of time spent actioning a request for information is provided free of charge.  If a request is for a significant amount of information or requires substantial collation and research, staff time and reasonable costs incurred above the first half hour will be charged at the following rates:

​Staff responding
Rate per hour​
Executive management $ 333
Managers / Supervisors$ 200
Senior technical / Scientist$ 136
Technical / Scientist$ 105
Support staff$ 76

We will advise you of the cost of processing your request before we begin working on it. You can then decide if you want to continue, withdraw or refine your request. We may ask you to pay some or all of this cost in advance.

For more information on charges, read our charging policy for LGOIMA requests.

How long will it take to process my request?

Under the OIA we have 20 working days to process your request. However, in some circumstances we may need to extend the time limit. We will be in contact with you if this is the case.

Need more information?

Read our Policy on Requests for Information under the Local Government Official Information and Meetings Act 1987 and the Privacy Act 1993.

Take a look at the Ministry of Justice's guide to official information requests, or email your questions through to us at

Page reviewed: 19 Jan 2017 1:20pm