Contact Us

​​​​​​​General enquiries

If you have a general enquiry, please fill in our online form, or contact us via the details below.

Call, write or visit us

Phone: (03) 211 5115 / 0800 76 88 45
Email:​​ (please note that this email address is only monitored during opening hours.)
Fax: (​03) 211 5252
International phone: (+64) 3 211 5115
International fax: (+64) 3 211 5252
Postal address: Environment Southland, Private Bag 90116, Invercargill 9840, Southland, New Zealand
Street address: Corner of North Road & Price Street, Waikiwi, Invercargill 9810, Southland, New Zealand (parking is provided on-site, as well as on the roadsides of North Rd and Price Street).

Opening hours

We're open 8.00am – 5.00​pm, Monday-Friday. Our office is closed on public holidays.

After-hours support

Environment Southland operates a 24-hour telephone service on 0800 76 88 45 to receive pollution complaints or emergency calls. Please note that staff are not available outside opening hours to respond to non-urgent or general enquiries.

Pollution incidents

For pollution and environmental incident reporting, call the 24/7 Pollution Response Hotline toll-free on 0800 76 88 45. You can also fill out our online feedback form.

River level information

An automated telephone message service is available for a number of sites across Southland where up-to-date information on river levels, rainfall and bathing water quality can be heard. Each site has its own phone number, however all the information can be accessed through the main number (03) 211 5010. Technical support is available on (03) 211 5244.

Download the Environmental Data Information Brochure

Civil Defence emergencies

Our main phone number 0800 76 88 45 is also the after-hours emergency line in a Civil Defence emergency.

Rates enquiries

For any enquiries relating to rates, please call us on 0800 377 2837.

Contact your local councillor

You can talk to the elected representative for your area if you wish to have your views or an issue represented to the organisation.

Media enquiries

For media enquiries, please call 0800 76 88 45 and request our communications team, or write to

Official Information Requests

​​​​​An Official Information Request​​ can be made under the ​​Local Government Official Information and Meetings Act 1987 (LGOIMA).  ​Read more information on the process of these requests.​

Social Media

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Page reviewed: 04 Sep 2019 3:06pm