Report environmental incidents
Call us 24/7 on 0800 76 88 45
If you see something that looks wrong - different to what you normally see at that spot - it could be the result of an environmental incident. To report environmental incidents in the Southland region, like harmful pollution in our waterways or offensive odours, our hotline is available 24/7.
If it’s an environmental emergency, like a time critical oil spill, always use the hotline. If it’s less urgent and you don’t require assistance from a member of our contact centre team, then you can report it online or use Antenno.
What we do
We’re always on call for the environment. We investigate environmental incidents in our region affecting the air, water and land under the Resource Management Act (RMA). We respond to all serious environmental incidents and, when a breach of environmental law is confirmed, take appropriate enforcement action.
|What we can respond to:||What we can't respond to:|
Unlawful outdoor burning
Unlawful agrichemical application
Other unlawful discharges to air
Nuisance smoke in residential areas
Health concerns such as flies
Unlawful discharges to streams, rivers, lakes and coastal marine areas
Rubbish dumped or 'fly tipped'
Chemical or oil spills
Sediment from unlawful activity
Stock in waterways
Effluent discharge to water
Unlawful structures in the water
Unlawful water takes, uses, damning and diversion
Rubbish and recycling collection
Blocked drains in towns or cities
Drinking water issues
Unauthorised earthworks, vegetation clearance or excavations
Unlawful disturbance to wetlands
Unlawful effluent discharge to land
Unapproved and unlawful large-scale dump sites
Other unlawful discharges and spills
|These issues should be reported to your local city or district council.|
How to report
- Report it right – Save time and reach the right people fast by checking first that the incident falls within what we can respond to.
- Call it in quick – Always use the hotline (0800 76 88 45) if the issue is urgent and please note the duration and impact on you where relevant, particularly for short-lived issues like problem burning.
- Take pictures – Any supporting evidence you are able to provide could assist our ability to make swift enquiries but never put yourself at risk.
- Be specific – Noting addresses or proximity to obvious landmarks really helps our response team.
- Be contactable – Give your name and phone number so we can contact you if we need more information and keep you updated regarding the outcome.
What happens next?
When we receive your complaint, we’ll ask for your name and contact details so we can get in touch if we need any more information. We’ll always respect your privacy and handle any personal information you chose to provide with strict confidentiality.
Once you’ve provided as much information as you can about the breach, we will:
- Investigate – this may include a site inspection, sampling, measurement, photographing and interviewing people.
- Act – the most appropriate course of action will be taken based on the circumstances.
Options that could be taken include:
- No further action required
- Educational advice
- A Letter of direction
- Abatement notice
- Formal warning
- Infringement notice
- Or, in the most serious cases, prosecution