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Antenno

Stay up-to-date with notifications from Antenno

Do you want to be alerted to all that's going on in your area and beyond?

Antenno is a free mobile app. It sends you notifications and alerts about places you care about. It's easy to use and no personal information or log on details are required.

No need to check multiple sources of information either – Antenno sends information directly to your phone.

We will send you information about things like council services, flood warnings, plan reviews, feedback opportunities, community events and more.

You can choose the places you want to be alerted about, so we’re not bothering you with things that don’t affect you. This might include your home, workplace or where your kids go to school. You can opt out of topics that aren’t of interest to you. It's customised by you!

Send feedback and reports directly to us

You can also use Antenno to tell us about things that need our attention, or give us feedback, direct through the app.

Have you noticed a source of air pollution, seen an invasive pest plant or animal, come across a navigation hazard in our waterways, or have you got a new idea? Go to the 'Report It' menu, and add a report to tell us about it. Your report goes directly to the relevant department.

Getting Started

All you need to do is install the app from the Apple App Store or Google Play Store for Android phones and save places you care about, such as your home, work, rental property or school. Antenno will notify you when something relevant to your chosen place(s) arises.

It's important to have the correct address i.e. street number, street name, town.

Click here to find instructions on how to install Antenno and set up your preferences.

I reported an issue via Antenno. When can I expect to receive a response via the app?

We respond via Antenno during business hours between 8.00 am and 5.00 pm weekdays, excluding public holidays. This will be to let you know we've received your Antenno report and passed it on to the relevant department to be actioned. Any further response will come directly from that department via email or phone.

Why do I have to save places as specific addresses, why can't I save the whole city, district, region?

The aim of Antenno is to provide relevant information for places you care about. If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages relevant to you. If something comes up that affects the entire district, you'll still receive a notification.

Can I opt out of a topic for a specific place?

Yes, even if the places are in the same suburb. As an example, if you save your work address (where you don't want to receive recycling reminders) and your home address (where you DO want to receive recycling reminders), you can choose to opt out of receiving recycling reminders for your work address.

Can I opt back in to a topic that I have opted out of?

Not at this stage, but very soon yes you will be able to.

Can I respond?

If you've found the post useful, you can thank us using the thumbs up icon. If you have an issue or feedback you'd like to send to Environment Southland, use the Reports function to send us a report.

Sometimes notifications seem to be delayed - why?

The app requires either a WiFi connection or mobile data to receive notifications. If you are somewhere without WiFi and don't have your mobile data on, you won't receive new posts until you are connected again.

Sometimes I don't receive a notification for weeks - why?

If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications! Don't worry – Antenno will let you know when something happens.

How do you choose which posts go to which devices or places?

When Council has a message to send we assess which parts of the district would find the message relevant. For instance:

  • A major flooding event would be sent to the whole district, while a localised flooding event may only be relevant to residents of that area.
  • A rates reminder would be sent district wide.

If I have multiple places saved, how do I know which place a notification relates to?

Each notification shows which of your saved places it relates to, by displaying the places' nickname at the top left.

For example, if you have saved three places (your home, your work and your rental property for example) you will see that for a rates reminder (a district wide message) all three nicknames appear at the top as this post is relevant to all three places.

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